Faq
Frequently Asked Questions
Ordering & Payment
How can I place an order?
Simply browse our collection of Tops, Pants, and Skirts, select your desired items and sizes, and proceed to checkout. You will be guided through the payment process step by step.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are your shipping options and costs?
We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on orders over $75.
How long does delivery take?
Standard shipping typically takes 5-10 business days within the US and 10-20 business days internationally. Express shipping takes 2-4 business days. Please note that delivery times may vary during peak seasons.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees that may apply.
Returns & Exchanges
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please contact [email protected] to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I exchange an item?
For exchanges, please return the original item for a refund and place a new order for the desired item. This ensures the fastest processing time.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Product & Sizing
How do I find the right size?
We provide a detailed size guide on each product page. Please refer to the measurements (bust, waist, hips, and length) to choose the best fit. If you are between sizes, we recommend sizing up for a more comfortable fit.
Are your products true to size?
Our Tops, Pants, and Skirts are designed to fit true to size based on standard US sizing. However, fit may vary depending on the fabric and style. We encourage you to check the specific product measurements.
What fabrics are used in your clothing?
We use a variety of high-quality materials including cotton, linen, polyester blends, and sustainable fabrics. Each product page lists the fabric composition for your reference.
Customer Support
How can I contact you?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours during business days.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option during checkout and include a personalized message.
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