Refund policy

At FridaMoy, we strive to ensure your satisfaction with every purchase of Tops, Pants, and Skirts. Please review our refund policy below for a smooth experience.

Eligibility for Refunds

Refunds are available for items that are defective, damaged upon arrival, or not as described. To qualify, items must be unused, unworn, and in their original condition with all tags attached. Returns must be initiated within 14 days of delivery.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Items marked as final sale or clearance.
• Items worn, washed, or altered after delivery.
• Items without original packaging or tags.

How to Request a Refund

To request a refund, please contact us at [email protected] with your order number and a brief description of the issue. We will review your request and provide instructions for returning the item.

Return Shipping

For eligible returns, we will provide a prepaid return shipping label. Customers are responsible for ensuring items are securely packaged and shipped within 7 days of receiving the label. We recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for your bank or payment provider to reflect the credit.

Exchanges

We do not offer direct exchanges. If you wish to receive a different size, color, or style, please request a refund for the original item and place a new order.

Contact Us

If you have any questions about our refund policy, please email us at [email protected]. We are here to help.