Privacy policy

At FridaMoy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our online store and purchase our Tops, Pants, and Skirts. By using our website, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

Personal Identification Information: Your full name, billing and shipping address, email address ([email protected]), and payment details (such as credit card numbers or other payment method information).
Order Information: Details about the products you purchase, including sizes, colors, and quantities of Tops, Pants, and Skirts.
Technical Data: Your IP address, browser type, device information, and browsing behavior on our site (e.g., pages viewed, time spent, and click patterns).
Communication Data: Any information you provide when contacting us via email at [email protected], including inquiries, feedback, or support requests.

2. How We Use Your Information

We use your data solely for the following purposes:

To process and fulfill your orders for Tops, Pants, and Skirts, including payment processing, shipping, and delivery updates.
To communicate with you about your orders, returns, or customer service issues via email at [email protected].
To improve our website, product offerings, and user experience through analytics and feedback.
To comply with legal obligations, such as tax reporting or fraud prevention.
To send you promotional emails about new arrivals, sales, or special offers, but only if you have given your explicit consent. You can opt out at any time by contacting us.

3. Data Storage and Retention

We store your personal information on secure servers located in data centers that comply with international security standards. We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

Order information is kept for up to 5 years after your last purchase to handle returns, warranties, or legal disputes.
Email correspondence is retained for 2 years after the last communication.
Technical data is anonymized and stored for up to 12 months for analytics purposes.

Once the retention period expires, your data is securely deleted or anonymized.

4. Data Protection Measures

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

Encryption: All sensitive data, including payment information, is encrypted using SSL/TLS technology during transmission.
Access Controls: Only authorized personnel have access to your personal data, and they are bound by confidentiality agreements.
Regular Audits: We conduct periodic security reviews and vulnerability assessments to ensure our systems remain secure.
Secure Payment Processing: We use PCI-DSS compliant payment gateways to handle all financial transactions.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, such as:

Payment processors (e.g., credit card companies or PayPal) to complete transactions.
Shipping carriers (e.g., FedEx, UPS, or DHL) to deliver your orders.
Analytics providers (e.g., Google Analytics) to help us understand website usage.
Legal authorities if required by law or to protect our rights.

All third-party partners are contractually obligated to protect your data and use it only for the specific services they provide.

6. Your Rights

Under international privacy laws, including the GDPR and CCPA, you have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Ask us to correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal data, subject to legal obligations.
Restriction: Limit how we use your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies: Necessary for the website to function, such as remembering your shopping cart items.
Analytics Cookies: Help us understand how you interact with our site to improve performance.
Marketing Cookies: Used to show you relevant advertisements based on your browsing behavior.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our site.

8. International Data Transfers

As an international online store, your data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable laws by using standard contractual clauses or other approved mechanisms to protect your data.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please email us at [email protected]. We are here to help and will respond as quickly as possible.